Shipping & Returns.

Last Updated: 6 July 2025

Below you'll find the practical information about how your objects travel from our world to yours.

Shipping Information

Where We Ship

We ship worldwide from trusted partner studios in the United Kingdom, South Korea, and Romania, depending on your location. This allows us to reduce transit time, customs fees, and environmental impact, while still ensuring quality and care.

Estimated Dispatch Times

Each object is made to order. Please allow:

  • 2–5 business days for preparation

  • 7–10 business days for standard delivery

  • 2–5 business days for express delivery (available in most regions)

You’ll receive a tracking number as soon as your parcel sets off. Please note that production time is the same for both standard and express shipping, express refers to the speed of delivery after dispatch.

Shipping Options & Rates

Shipping is calculated at checkout based on:

  • Your destination

  • Size and weight

  • The shipping method you select (Standard or Express)

We use reliable postal and courier services, primarily Royal Mail and local equivalents, to keep costs fair and service consistent.

Customs & Import Duties

If you're ordering from outside the UK, your local customs office may apply small import duties or handling fees. These are not included in your order total and are the responsibility of the customer.

That said, our items typically fall under low or zero duty thresholds in most countries, and in many cases, your parcel may arrive without any additional charges.

We’re happy to help clarify, just email us at hello@thelakehouse.studio before placing your order.

Packaging

Prints are wrapped in protective sleeves and shipped flat or rolled, depending on their size, to ensure they arrive safely. We use eco-conscious materials wherever possible.

Returns & Exchanges

Change of Heart

Because each piece is made just for you, we cannot accept returns for change-of-mind purchases. Please choose carefully, and feel free to reach out if you need help deciding before you buy.

Damaged or Incorrect Items

If your item arrives damaged, defective, or not as described, we’re here to make it right.

Please email hello@thelakehouse.studio within 7 days of receiving your order and include:

  • A brief description of the issue

  • A clear photo showing the problem

  • Your order number

We’ll offer a replacement, refund, or store credit depending on the situation, always aiming for a resolution that feels fair and human.

Exchanges

We do not currently offer direct exchanges. If you need a different item, please place a new order once your return or refund is processed.

Lost Parcels

If your order seems delayed or lost in transit, please reach out. We’ll investigate with the carrier and do everything we can to locate it. In most cases, parcels do arrive, just a little later than expected.

Questions or Concerns?

You’re always welcome to write to us:
hello@thelakehouse.studio
We’ll reply within 48 hours, usually sooner.